Delivery & Returns

SHIPPING INFORMATION

We only offer an on line click and collect from store order system.

For more information on making a purchase, click here for our Terms & Conditions. 

DELIVERY 

Your parcels are carefully hand packed from our shop in Hampton, London.

We offer a standard home delivery service by Royal Mail. within standard operating hours Monday to Friday. No deliveries are made on weekends or Bank Holidays. Please note we are closed on bank holidays in the UK and between Christmas and New Year. Dispatches and deliveries will not usually be made during these periods. However do refer to our opening hours for any possible change.

Our rates vary depending on the your purchase and are calculated at the time of packaging. You will be advised of cost prior to sending.

We aim to deliver within 5 working days of receiving your order. Orders placed on Friday or over the weekend will be processed the following Monday, with the 5 working days delivery coming into effect then.

Please note that we cannot deliver to PO Boxes or freight forwarding centres.

RETURNS

Orders must be returned within 60 days of delivery in accordance with our regular returns policy.  

If you’d like to return your unopened and unused purchase, please follow the instructions of the Sheldon Paint Returns Policy.

Unfortunately, we cannot refund items that have been opened or used, likewise, we cannot refund orders of cut fabric. You can return any unopened items within 7 days of purchase.

To start the returns process, please contact us immediately by email jane@sheldonpaint.co.uk

Returns should be sent to the following address: Sheldon Paint, No 4 New Broadway, Hampton Rd, Teddington, Middlesex. TW12 1JG

Customers must arrange (at their own cost) to return the goods to the address above. We suggest you used a tracked delivery service. You must also return the goods in a saleable condition, either with the same packaging as when it was received, or with equivalent packaging. Please note we cannot refund items that have damaged while in transit due to improper packaging. Make sure you wrap them up well!

Your right to return goods is protected under The Consumer Rights Directive (CRD). CRD is an EU measure that gives consumers extra rights when buying in the UK and the EU. All EU members have agreed to it. To find out more click here. 

CANCELLING YOUR ORDER

If after making a purchase you wish to cancel your order, please email jane@sheldonpaint.co.uk asap.

If your order has not been dispatched, you will receive a full refund once your payment has been processed.. If your order has been dispatched, you will receive your refund on returning your order to us.

PROBLEMS WITH YOUR ORDER 

If in the unlikely event your products arrive damaged, please email jane@sheldonpaint.co.uk for further instructions. .

For more information on orders, shipping and handling, legal and rights, take a look at our Terms and Conditions.